Shipping policy

Shipping Policy

Welcome to Sista Moss! We are committed to providing fresh, high-quality sea moss products and making sure your order arrives safely and on time.

Processing Time

All orders are processed within 2–5 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.

Because many of our products are handmade and prepared fresh, processing times may vary during high-volume periods.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 3–7 business days
Priority Shipping: 1–3 business days

Please note that delivery delays can occasionally occur due to weather, carrier delays, or holidays.

Fresh Product Shipping

To maintain freshness and quality:

Sea moss gels and refrigerated items may be shipped with insulated packaging or cold packs when necessary.
We recommend refrigerating products immediately upon arrival.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Sista Moss is not responsible for packages delivered to incorrectly entered addresses.

Lost or Stolen Packages

Sista Moss is not responsible for lost or stolen packages confirmed as delivered by the shipping carrier. If your package is missing, please contact the carrier directly using your tracking number.