Terms of service

Refund & Return Policy

At Sista Moss, we take pride in providing fresh, high-quality products made with care. Because many of our products are perishable, please read our policy carefully before placing your order.

Returns

Due to the nature of our products, we do not accept returns on sea moss gel, herbal products, or other perishable items once they have been shipped or delivered.

However, if your order arrives damaged, incorrect, or spoiled, please contact us within 24 hours of delivery with:

Your order number
Clear photos of the product and packaging
A description of the issue

We will review your request and work to make it right.

Refunds & Replacements

Approved refunds or replacements may be issued for:

Damaged items
Incorrect orders
Products spoiled upon arrival

Refunds are processed back to your original payment method and may take 5–10 business days depending on your bank.

Shipping Issues

Sista Moss is not responsible for delays caused by:

Shipping carriers
Incorrect shipping addresses entered by customers
Weather or transit issues beyond our control

Please ensure your shipping information is correct before placing your order.

Order Cancellations

Orders may only be canceled within 2 hours of purchase. Once processing or shipping has started, orders cannot be canceled.

Contact Us

If you have any questions or concerns about your order, please contact us through our website:

Contact Sista Moss

We appreciate your support and thank you for choosing Sista Moss.

i need a terms of service

Terms of Service

Welcome to Sista Moss. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully.

1. General Information

Sista Moss provides sea moss gel, herbal products, and wellness-related items for informational and personal use only. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Products & Information

We strive to provide accurate descriptions and images of our products. However, colors, textures, and packaging may vary slightly.

Our products and statements have not been evaluated by the Food and Drug Administration (FDA). Products sold by Sista Moss are not intended to diagnose, treat, cure, or prevent any disease.

Customers should consult a healthcare professional before using herbal products, especially if pregnant, nursing, taking medication, or managing a medical condition.

3. Orders & Payments

By placing an order, you agree that:

All billing and shipping information provided is accurate
You are authorized to use the payment method submitted
Prices are subject to change without notice

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or unauthorized transactions.

4. Shipping

Shipping times are estimates and may vary depending on location, carrier delays, weather, or other circumstances beyond our control.

Customers are responsible for entering the correct shipping address. Sista Moss is not responsible for orders shipped to incorrect addresses provided by the customer.

5. Refunds & Returns

Please review our Refund & Return Policy for information regarding damaged items, refunds, replacements, and cancellations.

6. Intellectual Property

All content on this website, including logos, product names, images, graphics, videos, and text, is the property of Sista Moss and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

Sista Moss shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

By purchasing from us, you agree to use products at your own discretion and responsibility.